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Face-to-face interactions with customers ground to a halt last spring with the onset of the pandemic. Contact center agents and others were pushed to work from home, while phone calls flooded contact ...

One of the biggest obstacles to expanding artificial intelligence use in business is the tricky balance between incorporating AI tools and “achieving productive coexistence” with human talent, ...

'Don't Believe the Hype'—so says the famous Public Enemy song. But it seems adland is not paying attention. 2022 was the year of all things metaverse. From Mark Zuckerberg to countless luxury brands ...

They say it’s lonely at the top. Why is that? Naz Behesti recalls an interview with Apple CEO Tim Cook where he notes that top leaders often feel isolated in their positions. It’s common knowledge ...

Artificial intelligence technologies are increasingly being used to augment human agents in contact centers and for customer service. But there is general agreement that companies shouldn't rely too ...

The BBC has spoken to PlayStation co-CEO Hermen Hulst about AI's future in the video game industry in an exclusive interview. When asked on how much an impact AI will have on the industry, Hulst ...

Have you ever been on the receiving end of AI content or interaction that didn't work well? You know the type: Emails written entirely by bot, with wording that sounds slightly (or mostly) off and a ...

It doesn’t take long today to come across headlines focusing on the rise of artificial intelligence (AI) and automation and its potential impact on jobs in the finance industry. In fact, a study from ...

Engineers have developed a method to control balance in a two-legged, teleoperated robot -- an essential step toward enabling a humanoid to carry out high-impact tasks in challenging environments.

When walking in a crowded place, humans typically aren't thinking about how we avoid bumping into one another. We are built to use a gamut of complex skill sets required to execute these types of ...