When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

San Francisco-based platform, Bland AI replaces traditional call centers with self-hosted, enterprise-grade voice agents ...

Artificial intelligence was the tentpole for technology at Enterprise Connect 2023, leaving vendors with generative AI capabilities to wrestle for the spotlight with stylish demos, comprehensive ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Spoken Communications, a provider of speech recognition software for call centers and the like, announced today that it has picked up $4 million in its most recent round of funding to help promote its ...

CHICAGO--(BUSINESS WIRE)--MAI, a privately held, Chicago-based 3PL company specializing in warehousing, fulfillment, and omnichannel contact services, today announced it has acquired WASI, a privately ...

The hearing hosted by the Committee on the Judiciary and Public Safety, chaired by Ward 2 Councilmember Brooke Pinto, focused on the staffing shortage at the Office of Unified Communications (OUC).