Thomas Lim is the COO of Technicorum Holdings, a Web 3.0 Coach & Dean with Thrive Consulting and Master Trainer: PEARLS Coaching Framework. Looking over my last eight months of engagements, I have ...

BOSTON--(BUSINESS WIRE)--Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology. With meaningful enhancements, including ...

Digital coaching systems for type 2 diabetes "reduce the need for more expensive, in-person visits," said Anne L. Peters, MD, arguing for the pro side during a debate at the recent virtual American ...

In traditional contact centers, agent performance is assessed through manual auditing of call recordings or conversation transcripts. Managers or analysts score these interactions using a standard ...