When telephones and radio channels were the only means to manage emergencies, dispatchers could only hope for a better future. Thanks to advances in technology, that future is now for the Metro ...

Jefferson City's fire chief and Cole County's emergency medical services (EMS) chief lauded the success of a new dispatch system during a public safety committee meeting last week. EMS Chief Eric Hoy ...

OAKLAND -- Oakland's 911 automated dispatching system failed again Saturday morning, less than 24 hours after it was restored following a previous outage, city officials said. The computer-aided ...

A computer system failure has forced call-takers in Oakland’s high-volume 911 dispatch center to resort to jotting down callers’ information using pen and paper, slowing the city’s ability to respond ...

Marin fire officials are preparing a new dispatch system designed to provide better response to emergencies like fast-moving wildfires. The fire and emergency services dispatch center would be ...