COPC Inc. Announces the new COPC Customer Experience (CX) Standard, Release 8.0

Since its creation three decades ago, the COPC CX Standard has served as the operational backbone for the world's leading companies across all industries. Release 8.0 represents the most significant ...
Business Wire

COPC Inc. Appoints Kyle Kennedy as Executive Vice President North America and Head of the Global Certification Practice

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, has appointed Kyle Kennedy as executive vice ...
Zawya

Etisalat Customer Care Centre earns certification to new COPC Customer Service Provider Standard

Becomes first customer service provider in the Middle East to achieve the globally recognised benchmark in service excellence. Abu Dhabi, United Arab Emirates, 11 June 2013: Etisalat, one of the ...
Destination CRM

COPC Launches Customer Experience Standard for Vendor Management Organizations, Version 6.1

COPC, a customer experience consulting, certification, and training firm, has launched Release 6.1 of the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs) to help ...