Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When it comes to enablement and experience, API programs have been focused almost ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Every week seems to bring bad news about the state of the global economy ...

Many organizations don’t get nearly the return they could from their investments in customer service. Often, some misguided perspectives are at work, such as: • Service is just a necessary cost to be ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

As a leader, the lifeblood of your organization isn’t the individual superstars you hire–it’s the strength of your teams. Teams are the backbones of today’s organizations. As work has become more ...

Gaurav Gupta leads enterprise efficiency by integrating intelligent automation and CRM modernization to optimize costs while ...

When you think of the structure of your workplace, what comes to mind? Teams, departments, or specialties? Traditionally, workplaces are organized vertically, that is, each group is separated by ...