Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

The Office of Management and Budget and the General Services Administration announced Thursday that $100 million of the Technology Modernization Fund is going to be designated to customer experience ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

BERLIN & MUNICH--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, and long-established WTG, a global technology solutions provider, today announced their ...

The federal program has evolved its investment portfolio to meet citizen expectations of improved customer experience when dealing with the government. The General Services Administration’s program ...

Are you in a constant project mindset where deadlines and milestones are the priority? Time to shift to a product mindset. If your IT organization isn’t delivering value for its customers — or is ...