Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

Complaints about poor customer service, which usually have targeted online-only banks, are now hitting brick-and-mortar institutions. Many big banks have been cutting costs in recent years, which ...