Strong customer relationships are good for business—and they are good business. We've all read about how it costs anywhere from five to 25 times more to acquire a new customer than to retain an ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

High-quality customer service is essential to the success of any business or organization. The ability to bring customers and clients back for additional business is key to expansion and ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Customer service is a broad and expanding field. The manner, techniques and customs of providing customer service make this go-to-market strategy complex. However, when executed well, customer service ...

Learn what sets successful customer service organizations apart in this DX Leaders profile of Mukesh Mirchandani. Long before Mukesh Mirchandani entered the customer service industry, he himself was a ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. But the challenges of today’s business environment demand that customer service ...

Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ -- ...

Life is a series of progressions. Take the transition from student to professional, for example. In school, our objective is to learn the fundamentals of a subject. When we start our careers, we aim ...

We caught up with Freshworks Mukesh Mirchandani to hear his thoughts on the potential of messaging in customer service in this latest DX Leaders interview. Text messaging has become an everyday form ...