Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer in the dark until you have a satisfactory resolution. That way, ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

United Airlines on Thursday revealed its "Review and Action Report" recapping the April 9 incident aboard United Express Flight 3411. The report, which was promised by United CEO Oscar Munoz in the ...

The US Department of Transportation launched a new "airline customer service dashboard" this September following a summer riddled with flight delays and cancellations. The chart is designed to help ...