With all that’s on your plate as an equipment manager, do you ever stop to think about customer service? Whether your “customer” is the CFO, a project owner, or even another contractor, it might pay ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...

Remodeling and updating your business is not only good for appearance, sometimes it's required. Ninety-five percent of most retail environments are required to do a minor remodel every five years-and ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction. One of the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...