But emotion detection tech in general is still flawed: On top of accuracy and bias problems, scientists doubt that facial expressions are really a reliable indicator of emotions. Technically, the ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. To better understand the facial emotion of television, CNN, MSNBC and ...

Artificial systems such as homecare robots or driver-assistance technology are becoming more common, and it’s timely to investigate whether people or algorithms are better at reading emotions, ...

Emotional intelligence is an important part of academic success—from kindergarten into college—according to a new study. In particular, students who understand and can manage their emotions earn ...

Technology has always played an important role in customer experience, but now its purpose is changing. For a long time, it helped us move faster and farther. Today, it is helping us pay attention.