Salesforce is rolling out a new integrated toolset that aims to help companies gather real-time feedback on the needs and expectations of customers. Powered by Einstein Analytics, Salesforce said the ...

As a small business owner, it is important to provide your employees with thorough feedback about their performance. You can do this by providing your employees with performance management feedback on ...

Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as the Leader in The Forrester Wave™: Customer ...

In 2017, the NeuroLeadership Institute gathered over 200 companies in Silicon Valley for a day to discuss what the future of performance management might look like. We already believed that ...

At a time when the competition is a tap or mouse click away, it's a wonder more companies haven't set themselves up better to hear and respond to the voice of the customer (VoC). We have the data. We ...

FREMONT, Calif., May 11, 2021 (GLOBE NEWSWIRE) -- Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has been ...

In 2017, the NeuroLeadership Institute gathered over 200 companies in Silicon Valley for a day to discuss what the future of performance management might look like. We already believed that ...

PROVO, Utah and SEATTLE, Nov. 18, 2024 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today announced it has been named a Leader in The Forrester Wave™: ...