AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

Yesterday Genesys Telecommunications Laboratories, an Alcatel-Lucent company, announced that it has acquired a reporting and analytics firm. Informiam is a 45 employee business headquartered in ...

BETHESDA, Md., April 16, 2020 /PRNewswire-PRWeb/ -- People prefer interacting before availing any service, especially when its healthcare. Trust regarding the genuineness of products, reports, and ...

NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat.

Avaya ranked as the leading contact center provider in Japan for the 12th consecutive year, 53.4% of the licenses shipped in 2011. This is the last of three No Jitter posts on the contact center ...

Comverse Infosys, a subsidiary of Comverse Technology and provider of business intelligence through digital recording of voice, data and video for contact centres, government, law enforcement and ...

The Cellis mobile phone operator in Lebanon is driving improvements in customer service through the creation of a dedicated customer management centre. Technology from Genesys Telecommunications, a ...

Despite poor turn-out vendors put on a show. You could hear a pin drop at last week's Telecon/Telebusiness conference. The scarcity of corporate IT managers attending this year's conference is proof ...

BETHESDA, Md., Jan. 15, 2020 /PRNewswire-PRWeb/ -- NovelVox, a market leader in contact center solutions, launches industries first and only Cisco CTI connector for Epic Hyperspace to enhance ...

The Healthcare contact center is the first conversation point to begin a patient's journey with a particular healthcare service/product. It sets a perception of how the experience would be. But it is ...