Hosted on MSN

iHeartMedia Releases Third in a Series of Consumer Studies,Revealing America's Deepening Need for Human Connection in an AI-Driven World

NEW YORK – October 15, 2025 – iHeartMedia, the leading audio company in America and the No. 1 podcast publisher globally according to Podtrac, today released its third annual study, "AudioCon 3.0: The ...

Study: 37% of Consumers Want Brand Emails To Feel Human

A new study has found that a significant number of consumers value personalization and the human touch within brand emails.
No Jitter

Consumers overwhelmingly prefer human agents in the era of AI

As companies continue to invest in AI agents for self-service, customers overwhelmingly prefer to speak to a human. CX leaders who ignore this simple fact do so at their own peril. In Metrigy’s ...
Hosted on MSN

The non-human consumer: How AI is transforming everyday buying decisions

Earlier this year, I witnessed a transformation in consumer behaviour – one that began at home. My husband, a self-confessed tech enthusiast, embarked on a quest to buy a new laptop. Like many, he ...
exchange4media

The Black Box era: How AI is taking over advertising, redefining human roles

As machine-led systems dominate media decisions, marketers are being pushed out of execution and into judgment, even as ...
Seeking Alpha

iHeartMedia Releases Third in a Series of Consumer Studies, Revealing America’s Deepening Need for Human Connection in an AI-Driven World

The “Human” Consumer Study Shows that 82 percent of consumers worry about AI’s societal impact, and 9 in 10 believe it’s important to know the media they consume is created by a real person Report ...