Faye, a global leader in AI, software strategy, deployment, and integrations, is proud to announce it has been named the Services Partner of the Year by Intercom at their 2026 Sales Kickoff (SKO).

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the customer service software company he had co-founded a decade earlier. Growth had ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...