Dr. James Merlino has been named Cleveland Clinic's chief clinical transformation officer, a newly created position for the system, according to a news release. Merlino, who begins in the post Dec. 1, ...

James Merlino, MD, FACS, FASCRS, has been at the helm of rethinking and redefining patient experience for the Cleveland Clinic since 2009. But, initially, it was a job he didn't want, in a hospital he ...

After Delos “Toby” Cosgrove took over as CEO of Cleveland Clinic in 2005, he led the charge to create a more patient-centered health system and introduced the Clinic’s “Patients First” initiative. In ...

Cleveland Clinic named James Merlino, M.D., to its newly created post of chief clinical transformation officer. In this position, Merlino will oversee the Office of Patient Experience, Enterprise ...

Healthcare providers need to focus on providing great customer service to patients, according to James Merlino, MD, chief experience officer at Cleveland Clinic and president and founder of the ...

James Merlino, MD. President and CMO of Chief Strategic Consulting for Press Ganey. As a surgeon with more than two decades of healthcare experience, Dr. Merlino served as chief experience officer and ...

The other component of patient experience Merlino emphasizes is empathy and compassion for the caregivers, not just the patients. That idea is expressed in an emotional four-minute video Cleveland ...