US opioid treatment programs had low retention rates in 2023, with a median rate of 61% at 30 days, dropping to 27.5% at 180 days, a new study of Medicaid beneficiaries showed. Even at the programs’ ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

Long-term customers generate more predictable revenue, stronger referral networks, and better product feedback loops.

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...