Oracle has added advanced co-browsing capabilities to its service cloud, integrating technology gained through last summer's acquisition of LiveLook. Co-browsing features are now table stakes for ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

With autonomous agents released for Oracle Fusion Cloud Service, the company has taken on the quest to enable customer service 100% managed by autonomous bots. Included in releases are generative ...

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care. Aiming to deliver end-to-end service automation, ...

Database giant Oracle wants you to know you’ll probably have a better experience with generative artificial intelligence if it doesn’t involve moving your data from where it lives — which could very ...

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s ...

Over the last two decades, thousands of customers have relied on Microsoft and Oracle software working well together to run their business-critical applications. As customers migrate applications and ...