Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

This study used an iterative, mixed-methods approach that employed cognitive interviews, expert content analysis, and factor analysis to develop the APainCQ Survey. The study was conducted at Dubai ...

Several updates were heard during a Feb. 24 meeting.

To track the use of web-based patient portals and smartphone applications by patients seeking their health information, the U.S. Office of the National Coordinator for Health IT released an analysis ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

A new study analyzing more than 3,200 hospitals across the United States (U.S.) has revealed stark differences in how patients rate their hospital experiences depending on where they receive care. The ...

A nurse practitioner-led triage intervention reduces wait and total encounter times; however, it has no effect on patient satisfaction rates, a quality improvement project reports.

Elissa Ely’s column on patient satisfaction surveys (“ I felt healthy after my doctor’s appointment. Then the patient survey arrived .“, Opinion, Feb. 23) reminds me of student satisfaction surveys in ...