Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...

In this digital era, everything is now plastered online for the world to see — the good, the bad, and the ugly. Online reviews can now significantly impact a business's reputation. This is ...

The human brain processes negative information differently than positive input, explaining why one pessimistic comment can overshadow ten encouraging ones. This “negativity bias” evolved as a survival ...

Even brief exposure to negative social media comments can trigger immediate anxiety and mood drops in adults, especially younger users, new research reveals. Study: An experimental online study on the ...

Prompt and strategic responses to negative online content can mitigate brand damage and control the narrative. Using social monitoring and listening tools allows companies to address brand mentions ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Do you often replay the bad yet always forget the good? Here’s the science behind negative thought spirals and how to find balance and resilience. Do you know why our brains can replay our most ...