We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Glassdoor has become a great resource for people to learn about a company, as the career website allows employees to write anonymous reviews. Related: Is Employee Feedback Missing at Your Company?

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

In the fast-paced world of business, your brand’s reputation can be your greatest asset or your biggest liability. Reviews, whether glowing or scathing, play a pivotal role in shaping your reputation.

Whether valid or unfairly given, negative reviews present a challenge because they are publicly visible and can influence potential customers’ perceptions. The main challenges include mitigating the ...

Online reviews have become a powerful tool for consumers seeking advice on purchases and determining if a company is reputable. According to BrightLocal’s 2025 Local Consumer Review Survey, 97 percent ...

While many healthcare organizations agree patients should be able to voice their concerns, hospitals and health systems have begun looking for ways to mitigate the effect of negative provider reviews ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.