IT departments hoping to keep valued employees longer might try implementing a telework program that lets help desk support staff stay connected while also enabling better customer service.

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the tech department ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...

And if your Help Desk staff can’t figure out that one e-mail reporting that e-mail is down (hey, wait a minute!) is the same issue as the last one on the same subject, you might as well fire the ...