At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

“When you ... say, ‘Where am I going to place my bets?’ you can only make so many bets with so many big partners. I look at that and say, ‘OK, well, I can consolidate a bunch of point solutions on ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Starting at the top with CEO Bill McDermott, ServiceNow’s whole messaging has changed. Its whole positioning has changed. The company has, over the past few months, expressed a strong desire to become ...

Last week at their Knowledge 2026 user conference ServiceNow rolled out a series of major announcements, including: *. ServiceNow Otto: A single, conversational digital assistant for everyone to use ...