Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
Seeking Alpha

ibex Unveils Wave iX AI Virtual Agent; Setting a New Standard for AI-Powered Customer Support

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
CMS Wire

What to Expect From the Future of Virtual Agents

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...
CMS Wire

Genesys Launches LAM-Powered Agentic Virtual Agent

Genesys wants large action models — not large language models — to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic ...
No Jitter

Virtual Agents Offer Contact Center Relief – But Come With Pitfalls

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
Business Wire

ServiceNow introduces new generative AI solution, Now Assist for Virtual Agent, to create conversational experiences for more intelligent self-service

Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...