Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

VoIP facesa key hurdlebefore it becomes a ubiquitous technology for enterprise users. Only 12 percent of surveyed businesses use VoIP. A full 88percent of enterprise VoIP users are "satisfied" or ...

Senior Editor Phil Hochmuth recently chronicled how tool maker Stanley Works hired an ex-Cisco engineer to revamp its global VoIP strategy. And as the story goes, the company went with a multi-vendor ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

VoIP vendors poised to make news at VoiceCon this week say they will deliver on the multimedia and interoperability promises of Session Initiation Protocol with a lineup of products that use the ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

All too many voice-over-IP (VoIP) vendors want to sell you “complete solutions,” from the telephone on your desk and voice mail to the wide-area connectivity between your sites and to the public ...

Despite the hype, full-scale VoIP deployments are hard to find. According to our research at Yankee Group, over 80% of U.S. enterprises have VoIP deployed somewhere in their organization in some shape ...