If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

You probably know a technical person, someone who speaks in acronyms that you don't understand and who's always the first on the block to own the latest high-tech gadgets. But now that many consumer ...

Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Avaya is rolling out two new industry-specific applications at the National Retail Federation’s annual trade show on Monday. One, Avaya Video Assist, leverages the company’s contact center expertise.

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

When it comes to Web recourses, consumer-centric companies are still failing to meet expectations, according to a new study of nearly 1,000 such companies and online shoppers. Just 44% of consumers ...

Ford India today launched 'My Ford', a web-based customer relationship system that offers customers a personalised and secure platform that will manage all aspects of their vehicles. The Business ...