I’m going to attempt to paraphrase a story I heard at a small-groups conference a little over a year ago, so please bear with me. The speaker was Randy Frazee. The story centered on Frazee’s first ...

At Vacation Designers near Madison, Wis., owner Lori Derauf spends a lot of time talking to clients, explaining the changes that have been taking place in the guided coach tour model over the past 24 ...