While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. DENVER — Aspect, a leading provider of cloud-based workforce ...

Workforce planning is a critical, multifaceted discipline that strives to ensure that organisations – whether in healthcare, education, manufacturing or service industries – have the right number of ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

How was the estimate that South Korea may face a shortage of more than 11,000 doctors by 2040 calculated?The Medical ...

MELBOURNE, Australia--(BUSINESS WIRE)--Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately ...

Aspect, a leading provider of cloud-based workforce management solutions, today announced its Q4 2025 product release, delivering AI-powered predictive forecasting for call volume, regional expansion ...