Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Alexander Graham Bell made the first telephone call on March 10, 1876, setting off a revolution in communication ...

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has won the "Highest Customer Service - Financial Industry" award from ...

What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

The Brainerd City Council was presented with a resolution to support a new passenger rail service between Fargo and St. Paul at their first meeting of the year on Monday. The Twin Cities to ...

Zoom Virtual Agent 3.0 automates complex customer service tasks across systems. Transparency upgrades. Admins gain visibility and control over au ...

Organizations face growing pressure to automate more customer service interactions as volumes rise and cost efficiency becomes a priority. Enterprises are entering what Zoom calls the “resolution ...

WASHINGTON — The U.S. Senate has passed a bipartisan resolution recognizing 30 years of service by the F/A-18 Super Hornet, marking the anniversary of the aircraft’s first flight from Lambert Field in ...

Over the weekend, a U.S. Navy warship docked for the first time at Cambodia’s Ream Naval Base, marking an important step forward in the country’s relations with the United States after two decades of ...

AI is quickly transforming customer service and contact center operations to generate measurable value. With the integration of genAI and agentic AI, organizations can now move beyond pilots and into ...