
What is Customer Relationship Management (CRM)? - IBM
Customer relationship management (CRM) is a set of integrated technologies used to document, track, and manage an organizations relationships and interactions with existing and potential …
AI in CRM (Customer Relationship Management) | IBM
AI in customer relationship management (CRM) enables organizations to automate business processes by organizing and managing customer information with ease.
Was ist CRM? | IBM
Customer Relationship Management (CRM) ist eine Reihe integrierter Technologien zum Dokumentieren, Verfolgen und Verwalten der Beziehungen und Interaktionen eines …
Qu’est-ce que la CRM ? | IBM
La gestion de la relation client (CRM) est un ensemble de technologies intégrées utilisées pour documenter, suivre et gérer les relations et les interactions d’une organisation avec ses clients …
¿Qué es un CRM (customer relationship management? | IBM
Un CRM es un conjunto de tecnologías integradas que se emplean para documentar y gestionar las relaciones e interacciones de una organización con sus clientes actuales y potenciales.
¿Qué es CRM? | IBM
La gestión de las relaciones con los clientes (CRM) es un conjunto de tecnologías integradas que se utilizan para documentar, seguir y gestionar las relaciones e interacciones de una …
What is CRM automation? - IBM
CRM automation is the use of technology and automation tools to streamline and optimize repetitive tasks within a customer relationship management system.
What is enterprise resource planning (ERP)? - IBM
Enterprise resource planning (ERP) is a business management software system that is designed to manage and streamline an organization’s functions, processes and workflows with …
Top Customer Experience Trends for 2025 | IBM
Learn about seven customer experience trends in 2025 that can help business leaders elevate their companies and improve CX strategies.
The Future of Customer Experience | IBM
The future of customer experience demands more data, more technology and more personalized efforts to retain customer loyalty.