Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.

PlayStation Support Controllers What do you need help with? Select a category from below: DualSense controller DualSense Edge controller

Service Center Information For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item (s).

Service Center in Philippines Information on PlayStation service centers in your region. For repair service, please visit our Service Center with original purchase invoice, product packaging and …

To pack your Access™ controller for a return, please make sure to send us the controller without any buttons or accessories. Please detach and remove all button caps, tags and stick caps from the …

Repair Service & Warranty Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item (s).

These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS5 console's storage or the PS5 console with a new or factory recertified …

Nutze unser Online-Selfservice-Tool, um Hardware- und Verbindungsprobleme bei deiner PlayStation®-Konsole, deinem System oder deinem Controller zu beheben. Dort steht auch ein Benutzerhandbuch …

Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.

What do you need help with? Select a category from below: PS5 set up PS5 console features PS5 troubleshooting PS5 software updates Manuals