How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you …
How to get a refund on a Microsoft subscription
If you want a refund because don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. To continue, …
I am being charged for a subscription I don’t have on my account. I ...
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select " Investigate ". …
Contact - Microsoft Support
Microsoft 365 Education How to buy for your school Educator training and development Deals for students and parents AI for education Microsoft Security Dynamics 365 Microsoft 365 Microsoft …
Investigating an unknown charge - Microsoft Q&A
Sep 19, 2025 · You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate …
[Article] How to find the source for unknown charges - Microsoft Q&A
Jul 5, 2025 · Now, Microsoft has made it easy for you to view purchases made using your bank details on the Microsoft & Xbox store. This article will guide you through the process where you can …
investigate an ongoing billing - Microsoft Q&A
Dec 2, 2025 · To investigate an ongoing charge on your bank account related to Microsoft 365, you can contact Microsoft support for assistance. Here are some steps you can take: Contact Microsoft 365 …
Subscription Charges - Microsoft Q&A
3 days ago · I am being charged $9.90 per month and wish to cancel this but cannot find the subscription. I bought a yearly subscription but this other one is coming out of my account also. How …
I have a charge I did not approve on my charge card. Please help
2 days ago · For more information on managing payment methods, see Manage payment methods for Microsoft business accounts. Dispute the Charge: If you believe the charge is fraudulent, you may …
Charges I don't recognize - Microsoft Q&A
Sep 15, 2025 · If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account. In that case, you can contact Microsoft …
I have a charge on my company VISA credit card that I do not recognize
2 days ago · If you have a charge on your company VISA credit card from Microsoft that you do not recognize, there are several steps you can take to investigate the charge: Review Your Invoices: …
Unknown Microsoft 365 charge on my account. - Microsoft Q&A
Jul 16, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
need to investigate a microsoft charge - Microsoft Q&A
Feb 13, 2025 · Therefore, we are unable to verify payments or make changes to your accounts. Since this charge is from Microsoft and you're unsure about which account it belongs to, the best option is …
I have a charge on my credit card that I don't know about
Jul 31, 2025 · How to investigate a billing charge from Microsoft If you're still having trouble finding why you have been charged and cannot cancel the subscription in your account, it is recommended to get …
I have a credit card charge for microsoft 365, but I do not have an ...
2 days ago · Contact Microsoft Support: If you still cannot identify the charge, reach out to Microsoft support for assistance. They can help you investigate the charge and determine if it’s legitimate or if …
Payment charge - Microsoft Q&A
Jul 30, 2025 · Submit a cancellation request: If you’re part of an enterprise agreement, contact your Microsoft rep or support team with written confirmation. Request a refund: If eligible, you’ll receive a …
Microsoft keeps billing me but I can't figure out why?
Oct 20, 2025 · To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft For the security and privacy of your account, community …
How do I request a refund or investigate a charge for Microsoft?
Jul 12, 2025 · How do I request a refund or investigate a charge for Microsoft when I do not have my payment information added onto my account? So, on May 5, 2025 I received an email notice from …
I can not investigate a billing charge because my account dashboard ...
Jul 28, 2025 · In that case, contact your organization’s Microsoft 365 administrator. You can look at this document for reference: How to investigate a billing charge from Microsoft - Microsoft Support …
What product am I being billed $11.99 / month? - Microsoft Q&A
Aug 10, 2025 · To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft Or if you want to talk/chat with a live support agent:
I keep getting billed monthly for a charge but there’s nothing showing ...
1 day ago · Sometimes charges may not appear in the usual transaction list but can be found in the billing section. Contact Microsoft Support: If you still cannot identify the charge, it may be best to …
How to investigate a billing charge from Microsoft
Feb 27, 2025 · Identify anomalies and unexpected changes in cost - Microsoft Cost Management Learn how to identify anomalies and unexpected changes in cost. Understand your invoice for your …
I received a Msbill.info on my bank account and have no idea what it is ...
Mar 10, 2025 · Investigate the Charge: Use the Microsoft charge investigation tool to get more details about the charge. This tool can help you understand why you were billed.
Why was I charged $142 by Microsoft when I didn’t make a purchase?
Sep 7, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information. Comment Use comments to ask for clarification, additional information, or …
Email Invoice - Microsoft Q&A
Sep 30, 2024 · You can follow the steps outlined in this link: How to investigate a billing charge from Microsoft - Microsoft Support. If you have admin roles in the Microsoft 365 admin center, you can …
Have been charged £84.99 for Microsoft 365 on 5 Jan 26 but I did not ...
2 days ago · Learn more To address the charge you received for Microsoft 365, you should first verify the type of billing account you have, as your cancellation options may vary based on that. If you have …
Why am I being charged over $1200 per month for MS365 - Microsoft …
2 hours ago · From September 2025 I have been charged over NZ$1200 per month by MS, without any given reason. The 'Investigate' feature in 'Manage your payments' finds no transactions, but my bank …
View your Microsoft Store order history - Microsoft Support
Need more help? How to investigate a billing charge from Microsoft Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need …
I need to cancel my account - Microsoft Q&A
2 days ago · Learn more To cancel your Microsoft 365 account, you will need to access your billing information and past payments. If you are unable to locate this information, you can contact Microsoft …
why would microsoft charge me 32.09 for some kind of yearly charge
3 days ago · There are several reasons why you might be charged $32.09 for a yearly charge from Microsoft: Subscription Fees: This amount could be the annual fee for a Microsoft 365 subscription or …