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70% of guests say their first impression of a restaurant is made before they even sit down… That means the host stand isn’t just a formality — it’s the first sale. Yet too often, the host is the least trained person in the building. Let that sink in. The first face your guest sees. The first voice they hear. The first vibe they feel. And we’re putting the least experienced, least trained team member in that role? The truth is: ✅ Guests decide how they feel about your restaurant in the first 30 s
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