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Enterprise Service Management: Using ServiceNow to transform employee experience and support
Session Code: BRE1717 Presenter(s): Pamela, Liz, Mitchell Company(s): KPMG, KPMG LLP, KPMG LLP Abstract: Enterprise Service Management (ESM) is a framework for providing a consistent, streamlined employee experience from request to receipt of services. The framework spans design, delivery, and mana...
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