The 6 pillars of the Customer Experience Framework - An introduction
3:26
YouTubeNienke Bloem
The 6 pillars of the Customer Experience Framework - An introduction
How to work on Customer Experience and what elements are important when it comes to Customer Experience Management? I explain in this video, using LEGO. It is important to organize and work systematically on CX. This video is a perfect explanation. The six pillars are: 1. CX Strategy 2. Voice of the Customer 3. Metrics, Measurement and ROI 4 ...
14.2K viewsOct 22, 2019
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